Privacy Policy
Helping Hands Holidays is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and disclose personal information, and outlines your rights in relation to that information. We understand the importance of trust, particularly when supporting individuals with diverse access and support needs, and we take our responsibilities under Australian privacy laws seriously.
What Personal Information We Collect & How
When you contact us or complete a form on our website, we collect personal information that helps us respond to your enquiry and provide our services. This may include your full name and email address, and, if you choose to provide it, your phone number.
Depending on the level of detail you include in your message, we may also receive information about your travel preferences, accessibility requirements, and any relevant health or support-related information needed to assist with planning a safe and appropriate holiday. We only collect information that is necessary for these purposes and handle it with care and confidentiality.
Why We Collect Personal Information
We collect personal information to provide safe, enjoyable, and well-planned holidays for our clients. This includes using your details to respond to enquiries, organise travel and accommodation, coordinate support staff, and ensure accessibility needs are met.
We may also use information to communicate updates about our services, improve our offerings, and comply with legal obligations. Collecting this information allows us to tailor our services to your individual needs and ensure a comfortable, supported, and positive holiday experience.
Sensitive Information
Some of the information we collect may be considered sensitive, such as details about your health, disability, or support needs. We only collect this information when it is necessary to provide safe and appropriate travel experiences, and we do so with your consent.
Sensitive information is handled with extra care, stored securely, and only shared with relevant staff or service providers. Our aim is always to respect your privacy while ensuring you receive the support and accessibility you need for a positive holiday experience.
Disclosure of Information
We may share personal information with others only when it is necessary to provide our services or when required by law. This can include support staff, accommodation and travel providers, or other service partners involved in planning and delivering your holiday.
We never sell your information, and any sharing is done with care to protect your privacy. Information is only disclosed on a need-to-know basis, and we take steps to ensure that anyone receiving your information treats it securely and respectfully.
Storage & Security of Information
We take the security of your personal information seriously and have measures in place to protect it from misuse, loss, or unauthorised access. Your information is stored securely in digital systems with access limited to authorised staff only.
Where physical records are required, these are kept in secure locations. We regularly review our security practices to ensure your personal information is protected and handled responsibly, giving you confidence that your details are safe with us.
Accessing & Correcting Your Information
You have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or out of date. To make a request, you can contact us using the details provided below. We will respond promptly and work with you to ensure your information is accurate and up to date.
Phone: +61 416 299 857
Email: hello@helpinghandsholidays.com.au
Access may be limited in certain circumstances where permitted by law, but we will always explain any restrictions clearly.
Cookies & Website Analytics
Our website uses cookies and similar technologies to help improve your browsing experience and understand how visitors use our site. This may include collecting information such as pages visited, time spent on the site, and device type.
Cookies do not identify you personally and can be managed or disabled through your browser settings if you prefer. The information collected helps us enhance our website, provide better services, and ensure the site is easy to use for everyone.
Complaints & Privacy Concerns
If you have any concerns or complaints about how we handle your personal information, we encourage you to contact us directly so we can resolve the matter promptly and respectfully. You can reach us using the contact details provided below.
We take all privacy concerns seriously and will work with you to address them. If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner (OAIC) for further guidance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. Any updates will be published on this page, along with the date of the latest review, so you can always see the most current version. We encourage you to check this page periodically to stay informed about how we handle personal information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Helping Hands Holidays
Email: hello@helpinghandsholidays.com.au
Phone: +61 416 299 857
We are always happy to discuss any concerns, answer questions, or assist you with requests to access or correct your information.